Service FAQ

What is the warranty period for my water heater?

Typically 8 years for the vessel and 2 years for the parts on most heaters depending on the make and model.

Do low consumption toilets flush well?

Yes, most models flush much better than their high volume counterparts. Technology has come along way.

How much water do the new toilets use?

There are 3 models: 6 litre, Dual-Flush 6 litre/3 litre, and 4.8 litre.

Are tankless/on demand water heaters good?

They work extremely well with efficiencies up to 98% depending on the model.

What is the efficiency on my current gas water heater?

Most gas water heaters are 58% to 59% efficient.

What changes can I make to my plumbing and heating / cooling system to "go green" and help the environment?

Today's water saving toilets and shower heads are a great place to start. Tankless water heaters and heat pumps are tremendous at improving comfort while saving a substantial amount of energy.

What is a heat pump and how does it work?

A heat pump is an electrical device that takes heat from one place and transfers it to another. A heat pump transfers heat by circulating environmentally friendly refrigerant through a cycle of evaporation and condensation. A compressor then pumps the refrigerant between two heat exchange coils. In one coil the refrigerant is evaporated at low pressure and absorbs the heat from the surroundings.The refrigerant is then compressed on the way to the other coil where it condenses at high pressure. Now the heat pump releases the heat it absorbed earlier in the cycle. This process is reversible for the summer months and the heat pump acts as a cooling system.